Privacy Policy

At Aged Care Explained (operating as agedcareexplained.com), we recognize the sensitive nature of aged care, health support, and financial planning. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).

1. Information We Collect

We only collect personal information that is reasonably necessary for providing our aged care directory, educational guides, fee calculation tools, and voluntary referral services:

• Voluntary Contact Information: Name, email address, telephone number, and postal code when you submit an inquiry, request a facility callback, or ask for a fee assessment report.
• Calculation Inputs (Non-Identifiable): Numerical figures entered into our RAD vs DAP Calculator or Means-Tested Fee tools are processed locally in your browser and are not linked to your personal identity unless voluntarily submitted.
• Technical & Usage Data: Anonymized IP addresses, browser types, operating systems, referring URLs, and dwell time tracked via privacy-focused analytics cookies to improve site performance.

2. How We Use Your Information

We use personal information collected through our platform exclusively for:

• Delivering requested RAD/DAP assessment summaries and educational guides.
• Connecting you with accredited aged care providers or financial advisers when you explicitly request a direct referral.
• Responding to your inquiries and support requests submitted through our Contact Page.
• Ensuring technical reliability, security, and compliance with statutory record-keeping obligations.

3. Disclosure of Personal Information to Third Parties

We do not sell, rent, or trade your personal data to mass-marketing brokers. We only disclose personal information in limited circumstances:

• Approved Aged Care Providers & Advisers: Only with your explicit consent when you request help finding placement or financial guidance.
• Secure Technology Service Providers: Trusted cloud infrastructure providers (such as Cloudflare) operating under strict data security standards.
• Legal Requirements: When mandated by Australian Commonwealth or State law, court order, or regulatory authorities.

4. Data Security & Storage

We hold your personal data in secure Australian and global cloud server environments protected by enterprise-grade TLS/SSL encryption, automated security firewalls, and strict access controls. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.

5. Cookies & Tracking Technologies

We use essential and analytics cookies to maintain website functionality, remember calculator settings, and understand aggregate user traffic. You can adjust your browser settings to refuse non-essential cookies without affecting your ability to read our guides or use our calculators.

6. Your Rights & Access to Your Information

Under the Australian Privacy Principles, you have the statutory right to:

• Request access to any personal information we hold about you.
• Request correction or deletion of your personal records.
• Opt out of any non-essential communications at any time.

7. Privacy Officer Contact Details

If you have any questions, concerns, or wish to lodge a privacy inquiry, please contact our Privacy Officer: